Q: What is Internet Banking? Q: What can I do with Internet Banking? Q: Is any of my personal information stored in the Internet Banking product? Q: How current is my banking information? Q: What accounts will I be able to access through Internet Banking? Q: How much account information can I view at once? Q: Can I view my account details in more than one way? Q: What formats can I download my transaction history in? Q: Can I schedule future transfers? Q: When can I use Internet Banking services? Q: How many stocks can I track in my online portfolio? Q: How long can I be inactive before being logged out of the Internet Banking product? Q: What is required to use the Internet Banking service? Q: How do I access Internet Banking? Q: Can I create my own password that is easy for me to remember? Q: What happens if I forget or lose my password? 
CUSTOMER SERVICE
Internet Banking
Frequently Asked Questions
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more.
A: Yes, the Internet Banking product stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day
A: You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. You may also choose to view your account from the current date to same date of the previous month.
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
A: Internet Banking supports downloads to QuickenTM, Microsoft MoneyTM or as a comma-delimited text file.
A: Not at this time. But in the future, you will be able to schedule open, future and recurring transfers.
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
A: Your online portfolio will track up to 20 stocks.
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or American Online®. You can use any computer that has Internet access.
A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. You may contact us by telephone or wait for your password to be mailed to you. You must have an existing checking, savings or loan account before banking online.
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.
A: Just call us and we will take you through the steps needed to get back into the system immediately!
