Security Upgrade FAQs
Your online security is important to us. On or after May 17th, 2012 we’ll be upgrading your online banking experience to include a new security service, which is known in the online security industry as Multifactor Authentication, to further help protect you from identity theft. At First American Bank we refer to this as Enhanced Login Security.
What is Multifactor Authentication?
Authentication is the process used to allow access to only the correct customer. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate customers by issuing challenges that only the true customer should be able to pass.
Multifactor Authentication means two or more different types, or factors of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the customer is the correct intended user. MFA is commonly used to protect transactions at ATMs, where your card is something you have, and your PIN code is something you know. Similarly with EMFA, your phone is something you have, and your password is something you know.
For convenience, after you successfully authenticate with your password and One-Time Passcode (OTP), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special Browser Cookie will be present on the system, which will act in place of your phone for something you have in your possession.
What information will be required?
You will be prompted for your password. In addition you will be required to provide information that enables us to send you an OTP. We recommend that you enroll your personal mobile phone. Enrolling a phone number that is shared with others is not recommended.
When will I know that Multifactor Authentication/ Enhanced Login Security is set for my accounts?
On or after May 17th, 2012 you will be prompted to sign up when you login to your online banking session. Follow the instructions to enroll your computer by providing the information requested.
How will it affect my online banking experience?
Instead of answering a Challenge Question, you will receive an OTP at the number you enroll. Optionally, you may then enroll your computer to act in place of your phone. Once you enroll your computer, the rest of your online banking experience will remain exactly the same.
Can I access my accounts from other computers at my home, my office or on the road?
Yes, you can access your accounts from any computer. However, when you authenticate from a system that does not have the special Browser Cookie, you will need to authenticate using the Phone OTP instead. You may enroll multiple computers, but be mindful not to enroll a computer that you don’t often use, or that is shared with people you do not know. Enrolling a non-trusted computer is equivalent to lending your ATM card to a stranger.
For more information on Multifactor Authentication/Enhanced Login Security please contact us at 706-354-5000 or toll-free at 877-354-5005 today.
What else can I do to protect myself online?
Incidents of fraudulent Internet activity are on the rise. Protect yourself—NEVER provide the following information via an unsolicited email, a link in an email or a web site that you have not intentionally accessed: User IDs, Passwords, Card/Account Numbers, or other sensitive data. First American Bank will never solicit this information online or by email.
For more information on Fraud Prevention and Enhanced Login Security:
Visit this informative security microsite from our Online Banking provider, Intuit Financial Services.
You may also visit www.onguardonline.gov for more helpful tips on how to protect yourself online.